We want to make sure your tiles arrive safely, on time, and exactly as you expect.
Please review the information below before placing your order.
Delivery to mainland UK is £15+VAT
We deliver across mainland UK.
Deliveries to Scottish Highlands, offshore islands, Northern Ireland, or other remote postcodes may incur additional costs or extended delivery times. If this applies to your order, we’ll contact you before dispatch to confirm details.
Tile orders are shipped on pallets via specialist couriers to ensure safe transit. Deliveries are made kerbside only, which means the pallet will be unloaded to the nearest accessible point outside your property.
Please make sure:
There is clear, level access for a large delivery vehicle.
Someone is available to receive and sign for the delivery.
If access is restricted (e.g. gravel driveways, narrow roads, or no parking), please inform us in advance so we can arrange an alternative option.
If redelivery is required due to missed delivery or unsuitable access, additional charges may apply.
Most orders are dispatched within 2–5 working days.
We’ll confirm your estimated delivery date once your order has been processed.
Deliveries take place Monday to Friday, excluding bank holidays.
Please inspect your delivery as soon as it arrives:
Check that the number of boxes or pallets matches your delivery note.
Report any damages, missing boxes, or visible breakages to us within 24 hours of delivery.
Provide photographs where possible so we can resolve the issue quickly.
Contact our support team at tiles@silverliontrading.com with your order number and details of the issue.
