We understand that plans can change — here’s how we handle returns and exchanges:
Returns are accepted within 14 days of delivery, provided the tiles are in their original, unopened boxes and in a resalable condition.
The customer is responsible for arranging and covering the cost of return shipping to our warehouse.
Once received and inspected, a refund (minus the original delivery charge) will be processed within 7 working days.
If your tiles arrive damaged or incorrect, please notify us within 24 hours with photos.
We’ll arrange for replacements, a partial refund, or a full refund where appropriate — at no cost to you.
Please note that clearance items, special orders, or bespoke products may not be eligible for return unless faulty.
